Shipping & Delivery
How dealer orders ship from our Baldwin Park, California warehouse: regions, timing, delivery options, blind drop-ship and tracking.
Delivery Options
Choose your delivery option at checkout. Each dealer order needs at least 4 sets of wheels, in any mix of styles and sizes.
- Ground freight
- Free on dealer orders shipping to commercial or residential addresses in the contiguous United States (lower 48).
- Same-day local delivery
- Free same-day delivery to businesses within 75 miles of our warehouse (ZIP 91706) on in-stock orders placed and paid by 11:00 AM Pacific, Monday-Friday.
- Will call
- Free pickup from Baldwin Park, CA by appointment once your order is marked ready. Bring photo ID and your order number.
Regions & Timing
- Lower 48 states
- Free ground freight on dealer orders
- Alaska, Hawaii, Puerto Rico
- Quoted per order - message us before checking out
- Handling time
- In-stock orders typically ship within 1-2 business days after payment clears. ACH payments are released for shipping after funds clear (usually 3-5 business days).
- Transit time
- Usually 3-7 business days by ground, depending on destination
- Same-day local cutoff
- Orders placed and paid by 11:00 AM Pacific, Monday-Friday, within 75 miles of 91706. Orders after 11:00 AM go out the next business day. Choose "Same-day local delivery" at checkout; we'll call if your address is outside the area.
- Tracking
- Carrier and tracking numbers are posted to the order in your dealer portal and emailed when the order ships
Ship dates and transit times are estimates. We aren't responsible for carrier delays, but we will help you chase any shipment that's running late. Title and risk of loss pass to you when the shipment is delivered to the address you gave at checkout (or when picked up).
Blind Drop-Ship
Select "Blind drop-ship" in your order sheet and enter your customer's name and address at checkout. Drop-ship orders:
- Ship with no Pinnacle Garage USA invoices, price lists, inserts or marketing material in the box
- Use your PO number as the customer reference where the carrier allows it
- Follow the same freight, claims and return rules as any other order. Your customer contacts you, and you contact us.
You're responsible for the accuracy of the address. Address corrections requested by the carrier after shipment may be billed to your account at cost.
When Your Order Arrives
- Inspect every delivery before signing. Count the boxes and note any visible damage on the carrier's delivery receipt.
- Report damage, shortages or wrong items within 48 hours of delivery by opening a Freight claim from the order page in the portal.
- Include photos of the outer box (all sides, shipping label) and each damaged item, and keep all packaging until the claim is closed.
- For drop-ship orders, your customer must inspect and report to you within the same 48 hours.
Returns & Warranty
30-day returns with an RMA on new, unmounted wheels, and a 1-year warranty on structure and finish. See the dealer program terms for the full rules, including the warranty.